Terms of service

Last updated: May 11, 2026

Welcome to Yota Kitty.

By accessing our website, browsing our store, or purchasing from us, you agree to the following Terms of Service. Please read them carefully before using our website.

1. Store information

This website is operated by Yota Kitty.

Throughout the site, the terms “we”, “us” and “our” refer to Yota Kitty. The terms “you”, “your” and “customer” refer to any visitor, user or customer of our website.

By using this website or placing an order, you agree to be bound by these Terms of Service, as well as our Shipping Policy, Return and Refund Policy, Privacy Policy and any other policies available on our website.

2. Products

Yota Kitty offers kawaii-inspired products, including pajamas, plushies, accessories, clothing, room decor and other cute lifestyle items.

Product images are provided for illustration purposes. While we do our best to display products as accurately as possible, colors, sizes, prints, patterns and small details may vary slightly depending on screen settings, production batches, supplier availability or product updates.

Product descriptions, prices, availability and images may be updated or modified at any time without prior notice.

3. Independent store disclaimer

Yota Kitty is an independent kawaii store inspired by cute, girly and cozy aesthetics.

Yota Kitty is not officially affiliated with, endorsed by, sponsored by or connected to Sanrio, Hello Kitty, or any third-party brand, character owner or license holder, unless clearly stated on the product page.

4. Prices

Product prices may be displayed in the currency available for your location or market.

The final price of your order, including any applicable taxes, shipping fees, discounts or additional charges, will be clearly displayed at checkout before payment.

We reserve the right to modify our prices at any time without prior notice. The price charged is the price displayed at checkout at the time of purchase.

Discount codes, promotions and special offers may be limited in time and may be changed, suspended or cancelled at our discretion.

5. Orders

By placing an order, you confirm that all information provided is accurate, complete and up to date, including your name, email address, shipping address and payment information.

We are not responsible for delivery issues caused by incorrect, incomplete or outdated customer information.

We reserve the right to refuse, cancel or limit any order in cases of suspected fraud, payment issues, incorrect pricing, stock issues, abusive behavior or any other legitimate reason.

If your order is cancelled after payment, you will be refunded using the original payment method.

6. Payment

Payment must be completed at checkout using the available payment methods.

We accept secure online payments, including Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Shop Pay, Klarna, Bancontact, Blik, Cartes Bancaires and EPS.

Orders are processed only after payment has been successfully received.

Your payment information is protected and encrypted. Yota Kitty does not store your bank details.

7. Shipping

Yota Kitty offers free worldwide shipping on all orders.

Free shipping usually takes 15 to 20 business days from order to delivery.

We also offer Express Shipping for €7.99, which reduces the estimated delivery time to 10 to 15 business days.

Once your order has been shipped, you will receive a tracking number by email.

Delivery times are estimates and may vary depending on the destination country, carrier, customs processing, supplier availability, local postal services or external circumstances beyond our control.

Yota Kitty is not responsible for delays caused by customs, incorrect addresses, failed delivery attempts, local postal issues or events outside our control.

Customers are responsible for any customs duties, import taxes or local fees that may apply depending on their country of delivery. These charges are not controlled by Yota Kitty and are not included unless clearly stated at checkout.

8. Returns and refunds

Returns and refunds are handled according to our Return and Refund Policy.

Customers may request a return within 14 days after receiving their order, provided that the item meets our return conditions.

Return shipping costs are generally the responsibility of the customer, unless the item received is defective, damaged or incorrect.

For any return or refund request, please contact us at hellokittyota@gmail.com with your order number.

9. Damaged, defective or incorrect items

If you receive a damaged, defective or incorrect item, please contact us as soon as possible at hellokittyota@gmail.com.

Please include your order number and clear photos or videos of the issue. If the package arrived damaged, please also include photos of the packaging.

After reviewing your request, we may offer a suitable solution, such as a replacement, refund or store credit.

10. Order cancellations and modifications

If you need to cancel or modify your order, please contact us quickly at hellokittyota@gmail.com with your order number.

Orders can only be cancelled or modified before they are processed and shipped.

Once your order has been shipped, we can no longer cancel or modify it.

11. Customer responsibilities

By using our website, you agree not to:

Use our website for illegal or fraudulent purposes
Provide false, inaccurate or misleading information
Attempt to interfere with the security or proper functioning of the website
Copy, reproduce or misuse our content without permission
Abuse our return, refund or promotional systems

We reserve the right to refuse service to any customer who violates these Terms of Service.

12. Intellectual property

All content on this website, including text, images, graphics, logos, product descriptions, layout, design elements and branding, belongs to Yota Kitty or its respective content owners.

You may not copy, reproduce, distribute, modify or use any content from this website without prior written permission.

13. Limitation of liability

Yota Kitty shall not be liable for indirect, incidental, special or consequential damages resulting from the use of our website, products or services.

We do our best to provide accurate and up-to-date information, but we do not guarantee that our website will always be error-free, uninterrupted, secure or fully updated.

To the fullest extent permitted by law, our liability is limited to the amount paid by the customer for the relevant order.

14. Third-party services

Our website may use third-party services, including payment providers, shipping carriers, analytics tools, advertising platforms and Shopify-related applications.

These third-party services may have their own terms, privacy policies and conditions. Yota Kitty is not responsible for the practices, actions or content of third-party services.

15. Changes to these Terms

We reserve the right to update, modify or replace these Terms of Service at any time.

Changes will be published on this page with the updated date. Your continued use of our website after any changes means that you accept the updated Terms of Service.