Shipping policy

Last updated: May 11, 2026

At Yota Kitty, we do our best to make your shopping experience simple, clear and reassuring. Please read our shipping policy below before placing your order.

1. Shipping destinations

We offer worldwide shipping on our orders.

Delivery times may vary depending on your country, local postal services, customs processing and the shipping carrier.

2. Free worldwide shipping

We offer free worldwide shipping on all orders.

With our free shipping option, please allow approximately 15 to 20 business days from order to delivery.

3. Express shipping

We also offer Express Shipping for €7.99.

Express Shipping reduces the estimated delivery time to approximately 10 to 15 business days.

The available shipping options and final shipping cost will be shown at checkout before payment.

4. Order processing

After your order is placed, it may take a short time for your order to be processed and prepared before shipment.

Once your order has been shipped, you will receive a tracking number by email.

5. Tracking information

Once your package has been shipped, you will receive a tracking number by email.

Please allow a few days for the tracking information to update after shipment, as tracking details may not appear immediately.

6. Delivery times

Estimated delivery times are:

Free Shipping: 15 to 20 business days
Express Shipping: 10 to 15 business days

Please note that delivery times are estimates and may vary depending on your location, the carrier, customs, local postal services or external circumstances beyond our control.

7. Incorrect shipping address

Please make sure your shipping address is complete and correct before placing your order.

Yota Kitty is not responsible for delivery issues caused by incorrect, incomplete or outdated shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as quickly as possible at hellokittyota@gmail.com with your order number.

Once an order has been shipped, we may no longer be able to modify the shipping address.

8. Delayed, lost or undelivered packages

If your order is delayed, lost or marked as delivered but you have not received it, please contact us at hellokittyota@gmail.com with your order number.

Our team will review the situation and help you find the best possible solution.